F.A.Q.

To enroll in auto-pay, log into your student portal. Navigate to the 'Billing' section where you can select 'Auto-Pay Setup'. Follow the instructions to store your payment information securely. With auto-pay, your monthly invoice will be paid automatically, ensuring that your account stays up-to-date without additional input each month. ​ Click here (https://youtu.be/Y9gaD0KXzQc)to watch a video on how to set up auto pay in the student portal.

Invoices are due upon receipt, and a late fee of $15 is applied to any invoice that remains unpaid 7 days after its issue date. Setting up auto-pay is recommended to avoid late fees.

You may terminate your subscription with Musician Makers at any time by emailing us at hello@musicianmakerslessons.com.(mailto:hello@musicianmakerslessons.com) If you cancel your subscription, all outstanding makeup credits will be forfeited. You may choose to complete the current month, scheduling any available makeup slots within that period. However, if you do not renew your subscription for the following month, any remaining unspent credits will be lost. Additionally, any makeup lessons scheduled in the new month or beyond will be removed from the schedule, and you will not receive credits back for those canceled sessions. We recommend finishing the current month to get the most value from your subscription.

Accessing Your Portal: To access your account, simply visit our login page.(https://www.musicianmakerslessons.com/log-in) If you're an active student currently taking lessons with us, we have already set up a portal for you. ​ First-Time Login or Forgotten Password? If you're logging in for the first time or have forgotten your password, click on the "Reset Password" button. Follow the prompts to set or reset your password. ​ Didn't Receive a Login Email? When your lessons initially begin, we send a login email to set up your portal. If you didn’t receive this email or can’t find it, no worries! You can still set up your access by resetting your password as described above.

We absolutely do! We have recitals multiple times a year, and are currently (summer 2024) hosting an open mic at Timotis Seafood Shak in Nocatee once a month.

The best way to understand your bill is to log into your student portal. Go to account and invoices. Keep in mind that you are pre-paying for scheduled lessons, and your bill can also be reduced by any teacher cancellations from the previous month, or from any studio closures, such as holidays. If you need any help understanding the charges and payments on your account, please feel free to contact our team and we would be happy to help.