Subscription Model: Pay for the total number of lessons each month upfront on the first of the month.
Makeup Credits: Issued for cancellations with proper notice, valid for 60 days.
Makeup Slots: Available on designated days, providing flexibility to makeup cancelled lessons using makeup credits. You can schedule makeup lessons many weeks in advance. Once a makeup lesson is scheduled, the credit is redeemed.
Billing Adjustments: The total amount due monthly can fluctuate based on teacher cancellations, holidays, and studio cancellations. You are not charged for these.
Lesson Charges: You are charged for scheduled lessons regardless of whether you make them up or not.
For a more detailed breakdown, read the rest of our FAQs below or visit our Policy Page
To cancel a lesson, please log into your account, and cancel the lesson on the calendar. To be eligible for a makeup credit, please ensure you cancel your scheduled lesson no later than 2 hours before the lesson is scheduled to start. If you cancel with less than 2 hours notice you will be charged, unless you are cancelling due to sickness. If your child is sick and you cancel with less than 2 hours notice, then you will receive a makeup credit.
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Click here to watch a video on how to cancel upcoming lessons in the student portal.
Emergencies that qualify for last-minute cancellations without penalty include acts of God, hospitalization, or any severe unexpected event like a car accident. Please notify us as soon as possible by contacting our admin team.
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To schedule a makeup lesson, check the availability of your teachers makeup days in the student portal under the 'Makeup Lesson' event category. You can use any valid makeup credits to book lessons on these designated days. Credits must be used within 60 days from their issue date. keep in mind that the credit is issued and the timer starts the moment you cancel the lesson. Also, makeup lessons must be scheduled at least 72 hours in advance.
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Click here to watch a video on how to schedule a makeup lesson in the student portal
If you are scheduling makeup lessons for multiple students or siblings, especially if their lessons are back-to-back, please book each student in a separate event. Ensure to book consecutive time slots for back-to-back lessons. We will adjust any minor gaps between the slots to ensure smooth transitions between lessons. This also applies to hour long lessons.
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Click here to watch a video on how to schedule multiple lessons, or more than one student, back to back in the student portal.
If a teacher cancels a lesson, your account will be credited with a discount equal to the monetary value of that lesson. This effectively serves as a refund and will carry forward as a positive balance, reducing your next bill. This is also the case for studio closures/cancellations.
Unused makeup credits expire 60 days after they are issued. They cannot be refunded or transferred to future invoices, so please ensure to use them within the validity period. Keep in mind that make up days are available way ahead in the future, so there will be plenty of options.
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Click here to watch a video on how the make up credits function in our system.
If you take hour lessons, then when you cancel a lesson you will receive a makeup credit worth one hour. If you then book a 30 minute makeup lesson, you will have .5 credits remaining. In this way, if you want to book your full hour, you will just need to book two 30 minute makeup lessons slots back to back, and we will adjust the time in between.