Our business model is unique because all lessons are conducted in our students' homes or online. All instructors are managed remotely by our owner and administrative team, and our customers get exceptional service because we have a full-time admin. team solely dedicated to coordinating your lesson experience and providing customer service.  

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In order for our structure to work efficiently, all communication goes through our administrative team. If you have any questions or concerns, you can reach us through our team email, hello@musicianmakerslessons.com, or you can text or call (904) 373-8646. ​​

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EMAIL POLICY:

 

Email is our primary method of communication and billing. All of your lesson information, scheduling and payment information will be given to you via email. By signing this agreement you opt-in to receive all Musician Makers, LLC emails. Please open all emails from Musician Makers to stay up to date on important announcements regarding your student's lessons.

 

INVOICING:

 

Our digital invoices serve as prepayment for services rendered in a 30-day period. The amount due is not a monthly flat fee. It is determined by the lessons that are scheduled for the upcoming month. You will never be charged for a cancellation made with proper notice (24hrs). You will never be charged for a lesson that is canceled due to the teacher's illness or emergency. Please see the cancellation policy below for more details. 

 

All invoices will be sent via email. Invoices will include a link for payment. You can pay your invoice with a credit or debit card directly from the email, or you can pay your invoice by logging into the student portal. We highly recommend using the student portal to pay to avoid potential late fees. Please see Auto Pay & Late fee sections below for more details. 

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TEACHERS & LESSONS IN THE HOME: ​

 

Our teachers are all interviewed thoroughly, background-checked, and referred to us before we hire them. Our teachers are trained in our specific curriculum and philosophy by our owner, Austin, and our Teacher Manager, Mike. 

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Our teachers will not enter your home or stay in your home if an adult over the age of 18 is not present.  If the lesson cannot happen because an adult is not present, you will be charged for the lesson regardless. 

 

Our teachers will wait for 10 minutes at your home if they arrive for a lesson at the scheduled time and no one is home. Our admin. team will reach out to you to verify that there hasn't been a miscommunication or to see if you're on the way. After 10 min, the teacher is not required to stay and wait. 

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CANCELLATION POLICY:

 

Customers will be charged for any lessons that are rescheduled or canceled with less than 24 hours' notice. If more than 24 hours' notice is given, you will not be charged. Cancellations due to illness will not incur a fee, no matter the notice given. Our system will automatically adjust your amount owed if lessons are canceled, and the appropriate amount will be credited to your account. We do not offer make-up lessons.

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AUTO-PAY:

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We suggest auto-pay as a primary payment option. With auto-pay your invoice will still be sent on the first of each month for you to review, however, you will not need to re-enter your card information for payment. The card saved to your account will be automatically charged when the invoice is sent. If you would like to sign up for autopay please reach out to our team via phone or email or do so in your student portal.

 

LATE FEE:

 

Invoices will be received on the first of the month and are due upon receipt. Any invoice over 7 days past due will be subject to a late fee of $15.00.

 

REFUNDS:

 

Refunds owed for discontinued lessons will be disbursed upon the customer's request. Customers will have a period of 90 days to schedule lessons to use the balance or request a refund. After 90 days, the positive balance on your account expires.
 

 

RELEASE OF LIABILITY:

 

I hereby release, discharge, and agree not to sue Musician Makers LLC, its directors, or its employees for any injury, death, or damage to or loss of personal property arising out of or in connection with my child's participation in any lessons or events from whatever cause, including the active or passive negligence of Musician Makers LLC owners, staff or any other participants of Musician Makers LLC.  

 

In consideration for being permitted to participate in private lessons, I hereby agree, for my child, my heirs, administrators, executors, and assigns, that I shall indemnify and hold harmless Musician Makers LLC from any and all claims, demands, actions, or suits arising out of our connection with my child's participation in any of Musician Makers LLC events.

 

I agree to not leave any child under the age of 18 years alone in my home with an instructor or representative of Musician Makers LLC.

 

I agree to permit Musician Makers LLC to share and repost photographs taken by parents during lessons or staff during performance events without further recourse. ​

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I understand that by voluntarily filling out the Musician Makers LLC sign-up form, I release any personal information contained in the said form and permit Musician Makers LLC to store it in a secure online database for the purposes of billing, scheduling, and organization.  

 

I affirm that I have read, understand and agree to be bound by the term and conditions of this contract for music instruction through Musician Makers LLC. I fully understand that failure to abide by this contract will result in termination of this agreement and lessons will be discontinued immediately.  I understand that I can also review these policies any time online at www.musicianmakerslessons.com.

 

I HAVE CAREFULLY READ THIS RELEASE, HOLD HARMLESS, AGREEMENT NOT TO SUE, AND MEDIA RELEASE, AND FULLY UNDERSTAND ITS CONTENTS.  I AM AWARE THAT IT IS A FULL RELEASE OF ALL LIABILITY AND I SIGN IT FREELY.